Privacy Policy
Last updated: February 28, 2026
Data We Collect
When you use TenatPilot, we collect the following information:
- Name and contact information (phone number, email address)
- Property and unit details
- Maintenance request descriptions and related communications
- SMS message content sent to and from the service
How We Use Your Data
We use your information to:
- Process and manage maintenance requests
- Communicate with you via SMS about your requests
- Coordinate with property managers and maintenance vendors
- Improve our service quality
SMS Communications
We collect phone numbers to send maintenance-related SMS messages. We do not share phone numbers with third parties for marketing. You can opt out at any time by replying STOP. See our SMS Terms for full details.
Data Sharing
We share your information only with:
- Your property manager or management company
- Maintenance vendors assigned to your service requests
- Service providers necessary to operate the platform (e.g., SMS delivery)
We do not sell your personal information to third parties.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Maintenance request records are kept for the duration of your tenancy and a reasonable period afterward for record-keeping purposes.
Contact Us
If you have questions about this privacy policy or your data, please contact your property manager or reach out to us at [email protected].